REFUND POLICY

Effective as of 10/29/2019 



Customers

InnovaPure, LTD will award a full refund of your purchase upon request made to the company in writing within 30 days and items are returned with approved RMA and in resalable condition to InnovaPure, LTD. Qualified and eligible products shall receive a full refund less a 20% restocking fee minus all shipping and handling charges associated with your order. In order to facilitate the return process, the Customer must obtain a Return Merchandise Authorization (RMA) Number by contacting InnovaPure, LTD. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the package will be refused and returned and no refund will be issued. InnovaPure, LTD must receive products within seven (7) business days after the issuance of the RMA or no refund will be issued and the option of refunding will be forfeited.


Affiliates

InnovaPure, LTD will award a full refund of your purchase, less applicable fees, upon request made to the company in writing within 30 days and items are returned with approved RMA and in resalable condition to InnovaPure, LTD. Qualified and eligible products shall receive a full refund less a 20% restocking fee minus all shipping and handling charges associated with your order. In order to facilitate the return process, the Affiliate must obtain a Return Merchandise Authorization (RMA) Number by contacting InnovaPure, LTD. This number must be written on the outside of the shipping box. If a package is returned without an RMA Number, the package will be refused and returned and no refund will be issued. InnovaPure, LTD must receive products within seven (7) business days after the issuance of the RMA or no refund will be issued and the option of refunding will be forfeited. In addition, any bonuses and commissions attributable to the refunded service will be deducted from the Affiliate who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. In the case of InnovaPure, LTD inability to recover commissions from inactive Affiliates, the other compensated up-line Affiliates may be subject to commission deductions. This is exclusively the right of InnovaPure, LTD to determine within appropriate state and federal guidelines. In the case of enrollment fees, Affiliates may cancel any time prior to midnight of the THIRD BUSINESS DAY after the date of the initial enrollment transaction (subject to various state requirements for cancellation).